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Frequently asked questions
Quick answers about booking, pickup and what to expect. Can't find yours? Ask us on WhatsApp.
Booking and payment
How do I book a tour?
Send us your dates and group size on WhatsApp, or use the booking panel on any tour page. We reply to confirm availability, the pickup time and the final price.
When do I pay?
We agree payment with you in chat once your date is confirmed.
Can I change or cancel my booking?
Message us as early as you can.
Can I book a private tour?
Yes. Most of our experiences can be arranged as a private tour, and a private day can be planned around your own list of places. See our tours.
Pickup and timing
Where do you pick me up?
From your hotel or villa. Tell us where you are staying and we'll confirm pickup and timing in chat.
What time will you pick me up?
It depends on the tour and where you stay. Sunrise tours start before dawn, while day trips usually start in the morning. Your exact time is confirmed when you book.
Can you take me from the airport?
Airport and hotel transfers are a separate service. Message us your flight details and hotel.
On the day
What should I bring and wear?
Comfortable closed shoes, a light layer for early mornings, sunscreen and a camera. Each tour page has a Good to know list with specifics.
Is food included?
It depends on the tour. The Included list on each tour page shows what is covered.
Do you guide in English?
Yes, our tours are guided in English.
Can children join?
Many tours suit families, but some activities, such as quad biking, have age and riding requirements. Tell us your children's ages and we'll recommend what fits.
Safety and weather
What if the weather looks bad?
Message us the day before and we'll tell you what to expect. Safety comes first, so the route or timing may change.
Do I need travel insurance?
We recommend insurance that covers the activities you plan, such as quad biking or hiking.
Do I need to be fit?
Most tours are relaxed, but the sunrise hike involves a steady climb in the dark. Tell us about your fitness and any health conditions and we'll suggest the right tour.
Need more help? Use the contact page.
Keep exploring
Still have a question?
Send it on WhatsApp and we'll help you directly.



